LG Electronic India — Very very very poor service - | |||
Hi I want to file a complaint against LG service centre. i have 3 LG products and EVERYTIME i have tried to file a repair complaint against my products, the service centre either files a wrong complaint of a wrong product or doesnt file the complaint or i dont get a call from the engg at all. this has happened EVERY SINGLE time i have called the LG service centre. i always need to make multiple calls for multiple reminders after multiple days and only then some engg will land up at our place. Its the worst service centre i have ever ever ever interacted with. Till the time i dont call them back after 24 hrs to remind them about my complaint, nothing moves. Even after my calls, nothing movies. the only reply i get is that your complaint is filed and we will intimate the higher authorities. i would really like to know who these higher authorities are who cant manage a service centre. I wil never ever ever in my life buy an LG products as i dont have the patience to chase the service centre for repair jobs. I would appreciate if i can get a senior person's email id from LG so that this reaches the right person. Regards Abha Sachdev [protected] Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
LG did it again. Last week i filed a complaint for my fridge and microwave. The engg for microwave came to my house after 3 days and he comes and says " you had filed a complaint for your washing machine so i have come to repair that".. I wasnt surprised as this is not the first time this has happened with me. FInally he repaired the microwave yesterday. BUT today i get a call from another engg that he needs to come and repair my microwave. when i told him that a guy came yesterday, he didnt believe me and asked me his name . so clearly the complaint wasnt closed in the system for this person to call me today.
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team