LG Electronics — AC not working for more than 4 months in spite of having AMC

ananthbalaji

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Dear Sir, I have a taken an AMC for my LG 1Ton Ac vide NJ006704 and on 03/03/2015, I have raised a service request for cooling issues vide Request ID RNA[protected] the service engineer (Manivannan mob: [protected]) have checked and informed that there is a problem in the coil and taken it to the service centre. After three days my ac got delivered, installed and worked for 20 days. Again there is no cooling. Again I have raised a service request vide request id RNA[protected] on 15/04/2015(DSCCHE2ACCOUNT_1), the service engineer checked again and informed that there is a problem in the coil and taken both indoor and out door unit to the service centre and returned after 4 days. It worked again for 15 - 20 days and the same problem persist. Again I have raised a service request vide request id RNA[protected] on 20/05/2015, the service engineer from Guru Balaji Cool System they have taken. This time I have informed them this is the 3rd time and the issue not got resolved. the same thing happened again the team has taken both indoor and out door unit to the service centre and returned after 4 days. it worked again for 10 days only this time. Again I have raised a service request vide request id RNA[protected] on 20/06/2015, the service engineer from Guru Balaji Cool System (Suresh [protected]) have taken the unit and returned after 3 days. But no body has come for installation and almost on an alternative days I am reminding Suresh as well as Customer care till 30/06/2015. I have been told that your issue will get resolved with in 48 hrs. (OVERALL MY AC IS NOT WORKING FROM 03/03/2015 TILL 01/07/2015 IN SPITE OF HAVING A AMC) Now please let me know how my issue will get resolved permanently, or whom should I contact to get my issue resolved permanently. V.Anantharaman +91 [protected]

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LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Anant,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

pragya.m

from Chennai, Tamil Nadu

Guru Balaji cool systems provided a very poor service.This was my second interaction with their service engineer.Service engineer was trying to force us to get extra copper coils instead of fixing it on wall using angles just to save an extra effort.Finally he agreed to install it using angles but wanted to fix compressor just in front of window using angles at the height of around 2 ft.When we asked to fix it at a height of 4.5 ft, he completely denied(whereas most of the ACs in my society are fixed minimum at 5 ft-6 ft).I purchased LG ac from SHAH'S in chennai which included ac installation charges and gave a receipt for getting the service done.That service engineer, niether finished his task nor he was returning that receipt.Truly a very bad experience.After arguing for 45 mins and with intervention of SHAH's on phone, finally he returned the receipt.I really urge LG to give us alternative for authorized service centre.Request No. RNA[protected]