[Resolved]  LG Electronics — Bad service of lg ac customer care support

Address:

Sirmaur, Himachal Pradesh

Hi sir,

I want to inform you regarding bad service of lg ac customer care.

I had purchased 2 split acs for my son-in-law sh. Hitesh bindal (Vill. Sainwala teh. Nahan mobile no. [protected]) on[protected].

Post the purchase, on 6-6-2016 one of the acs became dis-ordered and a complaint was lodged the same day in lg customer care on the same day at 7.50. Pm (Attended by sh. Praveen).
I had approached the customer care again on 7-6-16 with complaint no. Rna[protected] attended by smt jyoti.
Due to negligence of the lg support, i reached them again on 17-6-16 (Attended by sh. Sgahad feshma).

The said ac got repaired on 26-6-16 by your engineer sh. Udey shanker (Mobile no. [protected]) by replacing compressure and rs. 3000 /- were charged by him (As gas and visiting charges etc.).
Suprisingly, our second ac which was already in-order became dis-ordered on the same day by him only. These facts were brought into complaint office vide complaint no.[protected] dated 26-6-16 and reminder complaint no.[protected] dated 23-7-16.

He swapped the compressure in both the acs and charged rs. 3000/- again from us. Post this swapping the first ac again got disordered on 8-8-16.

The facts about cheating by sh. Udey shanker were brought in customer care ofice on 8-8-16 and on 9-816 attended by sh. Ankit vide complaint no.[protected] at 8.00 pm.

It is regretted to point out that our first ac is dis-order uptill now. No action has been taken by lg customer or engineer. The lg support person uday shanker is simply fixing one ac and inducing a fault in other.
Each time he is charging us irrelevant money.

Please take necessary steps and get both the acs fixeed as soon as possible.
Otherwise i have only a way to lead this matter in the hon'ble consumer court or in the legal deptt.

Thanks for your hopeful response.

Arvind kumar
L-4, housing board colony
Nahan. Mobile no. [protected].