Comments
Contact me on [protected]
After 15 day's of repair and quality testing. LG returned my TV saying, issue got resolved and no point in keeping TV in service center. I asked them to test scenario given by me, if everything is working fine then send the TV.
LG guys said, they have tested all possible scenario, even Korea technician also tested the same thing, they also not got any issues.
After installing TV, I just tried browsing gmail, browser get crashed.
Immediately I call the concern person, and said the same thing, he contacted the person who verified the issue.
I asked him, what you did in 15 days, still issue exist in TV.
Pease tell me, have you verified the scenario what I asked to test.
His answer is, we have tested this issue in our tv, not your TV .
If issue get reproduced in our TV then only we will take action. And this is a procedure in LG. We can't do anything before we get same issue in our TV.
I said, boss issue is with my TV not with your demo TV . I am getting this issue since last 2 month, I shown this issue to everyone with different network. Still you people are saying that issue is not with tv, we are not getting such issue in our TV.
This is something same as direct cheating to the customer.
Try to fix the issue from problematic product, what is the point in finding issue in good product.
If customer is facing the problem, LG have to accept this fact and try to resolve such problem.
For so called branded company, if you want to maintain same brand in future. If product is not working as per the specifications, then something wrong with the product. If you people are not able to fix the problem then, either replace the product or refund customer money. Don't cheat to customer
LG guys said, they have tested all possible scenario, even Korea technician also tested the same thing, they also not got any issues.
After installing TV, I just tried browsing gmail, browser get crashed.
Immediately I call the concern person, and said the same thing, he contacted the person who verified the issue.
I asked him, what you did in 15 days, still issue exist in TV.
Pease tell me, have you verified the scenario what I asked to test.
His answer is, we have tested this issue in our tv, not your TV .
If issue get reproduced in our TV then only we will take action. And this is a procedure in LG. We can't do anything before we get same issue in our TV.
I said, boss issue is with my TV not with your demo TV . I am getting this issue since last 2 month, I shown this issue to everyone with different network. Still you people are saying that issue is not with tv, we are not getting such issue in our TV.
This is something same as direct cheating to the customer.
Try to fix the issue from problematic product, what is the point in finding issue in good product.
If customer is facing the problem, LG have to accept this fact and try to resolve such problem.
For so called branded company, if you want to maintain same brand in future. If product is not working as per the specifications, then something wrong with the product. If you people are not able to fix the problem then, either replace the product or refund customer money. Don't cheat to customer
Hi Ramesh
We regret about the inconvenience that has been caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret about the inconvenience that has been caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
Nothing will happen, if you people are assign my complaint /concern to the same people and service center.
I am fighting with same people from last two months, the above result I have mentioned is from these people and service center.
Again you are doing the same thing, by assigning complaint to same people, then may be I need to go further with the legal action on you.
If resolution is not given to me in couple of day, then may be I need to take legal action on you.
I am fighting with same people from last two months, the above result I have mentioned is from these people and service center.
Again you are doing the same thing, by assigning complaint to same people, then may be I need to go further with the legal action on you.
If resolution is not given to me in couple of day, then may be I need to take legal action on you.
Hi Ramesh
We have forwarded your complaint to the concerned team. Our team is looking into the matter. Kindly give us some time and we will get back to you shortly. Thank you for your patience.
Regards,
LG Customer Support Team
We have forwarded your complaint to the concerned team. Our team is looking into the matter. Kindly give us some time and we will get back to you shortly. Thank you for your patience.
Regards,
LG Customer Support Team
This is a new status from LG
Still problem exist, executive come to see the issue, and went back without solving the problem, saying I will inform this issue to my senior.
After 3-4 days got call from customer care saying that, as per last update from executive TV is working fine so we are closing this ticket.
Don't know without solving problem how you people are closing the tickets. what is the use of raising customer complements if you people are closing without solving the problem.
Worst service, not satisfied with the service.
Still problem exist, executive come to see the issue, and went back without solving the problem, saying I will inform this issue to my senior.
After 3-4 days got call from customer care saying that, as per last update from executive TV is working fine so we are closing this ticket.
Don't know without solving problem how you people are closing the tickets. what is the use of raising customer complements if you people are closing without solving the problem.
Worst service, not satisfied with the service.
I am planning to buy new TV. but as per the customer service and the LG recent activity ...better to buy good brand other than LG... I was positive hope from LG, but now a days LG also cheating to the customer, this is shameful and very bad for branded TV manufacturer
I will not buy LG TV and in future I will not recommend my family & friends to go with this brand.
I will not buy LG TV and in future I will not recommend my family & friends to go with this brand.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7059
Pending
0
Resolved
4004
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
We value your relationship with LG and wish to provide you with the best solution to resolve your issue as soon as possible. Please share your contact details with us and we will get in touch with you soon to address your concern.
Regards,
LG Customer Support Team