LG Electronics — Defect Microwave oven delivered and then not replacement even after 4 weeks

Address:

Bangalore Urban, Karnataka

I bought Micowave oven in month of May (First week) and since the installation it is making a weird sound, when we asked the installation service person he said its normal. Then when used the convention oven it started switching off and getting heated. we raised complaint they said the main board is defect and need replacement. I asked for replacement of over for same model. They said the model is out of stock, then we asked for a different model and ready to pay the difference price, but after 2 weeks they come back and say that the model we requested is out of stock and will not available. We asked if we can go for a model with less price and you just give us coupons for LG so that we can buy some other LG product and they say its not possible. The service manager says either you take the model we suggested or the next higher model which is double the price of the model i bought. Complaint No (RNA[protected]