[Resolved]  LG Electronics — Defective and damaged product.

Address:

Rajkot, Gujarat

Subject : Damaged and defective product. Complaint no:RNA[protected] I brought LG washing machine on 20th Dec 2014, the engineer came on 23rd dec for installation.. After installation there was a continuous leak from the washing machine. He told due to improper light he cannot come to the conclusion why it is leaking. He said, he has to come again to analyze this leak. He came again today (25th Dec) and examined the machine and found out a large rent in the drum from where it was leaking with a tap plastered over it. He also shot a video of it.. When the shop from where the machine was purchased "vikas electronics" was approached they bluntly refused for any help and told "it is not there responsibility"... I did not got satisfactory reply from the service executive also(phone no- [protected]) who was very rude. Now what am i supposed to do with this defective new product lying in my bathroom. It is harassment of the customers from the shopkeepers as well as the company. I request you for a total and immediate solution for this nuisance.