[Resolved]  LG Electronics — Escalation - Request No[protected]

Address:

New Delhi, Delhi

Hi There has been several instances now that the complain is closed by LG service centres automatically without addressing the issue. This is highly unethical. I have an LG television and got AMC done for 5 years in 2010. First of all the there have been numerous faults in the television and it goes into non working state very frequently. Then Its very difficult to get the complain register. Even when the complain is registered the technician never visit on time. Almost in all occasisons when the complain is addressed, the repair was not successful in first attempt. Worst of all, the complain is closed automatically by the technician and we just get a sms that we cannot contact you. The same thing happened with me recently with regards to Request No[protected]. I called and talked to technician several times on no. [protected]. This is highly unprofessional and frustrating for LG customers. I want to escalate this to highest level. Regards Sumit [protected]