[Resolved]  LG Electronics — Faulty Refrigerator since Day-1 of purchase / Pathetic customer care / Incompetent Engineers / Please collect the fridge and issue a full refund.

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, Ever since the purchase of my double door refrigerator, I am facing cooling problem. I had registered for demo and installation on August 14, 2015. Today it's August 21, 2015 and even now I am facing the same issue. I have made multiple calls to LG customer service. I have stayed on calls as long as 50 minutes without anyone coming back and responding to me. Asked for team leaders in customer service repeatedly but seldom does one answer the call. I had words with customer service agents who don't even try and listen to you. Interacted with the so called engineers who I guess don't know what to do. These so called engineers just keep on repeating that they’ll visit in an hour, then it becomes 2 hours, then it becomes in the evening and ultimately the next. Literally 1-2 hours of my day is spent arguing and following up with LG customer service and their engineers ever since I have purchased this fridge. Two of your engineers have visited me in the past 6 days after so many follow ups (just imagine that!). I have repeatedly stated that it has some cooling problems and the fridge won’t work in another hour or so. However, they never listen. If you someone is reading this complaint, try and listen to the recorded calls I had made to you contact centre. You'll get to know how your customer service representatives torture the life out of your customers. I am fed up this situation now. A brand like LG with such pathetic customer service is unbelievable. Why would anyone like to take this much pain when there are others in the market who can provide much better customer experience. I have been a loyal LG customer for long. I have purchased LG LCD, Fridge, AC, Microwave etc in the past but I swear never to buy a product again from you and never to recommend any product to anyone. Even if someone is planning to buy something from you, I'll ensure that I share my experience with them so that they don't face the same challenges like I am doing right now. I am done trying to reach you guys now; I have emailed you and called you multiple times now. The latest service number I have received from you is SR[protected]. Model number of the fridge is GL-B252VMGY (NI). Date of purchase is 02/08/2015. Please get the product picked up from me and issue a refund as soon as possible. Thanks and regards, Prajosh [protected] prajosh.[protected]@gmail.com