[Resolved]  LG Electronics — Hd led tv ; model:28lf452a

Address:	Sitapur, Uttar Pradesh, 261001
Website:	www.lg.com

I'm sunil sharma & my contact number is [protected]. I have service request number: rna[protected]. Its panel has been broken last month & purchasing month of this product november 2015. The service center given feedback of this complaint this is not covered in warranty & it is chargeable service because it is mishandling case but i want to know that which type of mishandling in this case so proof this which type of damage. And also inform you that the given features of this product that :

Robust ips panels (In select models): lg tvs come with ips panel that is known for its robust and sturdy design. These panels are more resistant to high temperature and pressure as compare to conventional va panels.

So if the given features are more high temperature and pressure than how it will broke normally. If it is not broken normally then the product will be scratched, punch, falling damage or, pressurized mark etc.

I contact to customer care but they were not satisfying me beacause they were saying that the service engg. Saying broken then broken not covered in warranty but why not understanding customer's reason that this is not any mishandling case this is automatically damaged and also inform that this product was hanged on wall. I'm not sure but may be possible summer high temperature damaged the glass or may be possible damaged by hanging problem but the hanging on wall by service engg. (Lg).

So if the lg not to take necessary action than i want to check the product with third party under lg service engg. Presence.

If the lg brand cheating with customer then why will buy any product from lg brand. Because there given features fakes like as given above problem. (This is lg brand feature:- robust ips panels (In select models): lg tvs come with ips panel that is known for its robust and sturdy design. These panels are more resistant to high temperature and pressure as compare to conventional va panels.)

Robust ips panels in this product then how to broken normally without any marks??