LG Electronics — improper service

Address:

Pune, Maharashtra

I had registered a complaint with LG on [protected] as my a/c was not cooling sufficiently. Promptly on the same day (21/3/15) their technician Mr Quereshi visited my house and cleaned the unit and said problem will get solved because of cleaning and collected Rs. 575/- cash from me (which was as informed to me by the call center). He did not give a receipt saying that LG policy is not to give any receipt. After using the a/c overnight I came to know that there is no improvement in cooling. I called [protected] again on 24th and a new complaint no. RNA[protected] was given to me saying complaint will be attended to at the earliest. After waiting for 2 days I again called [protected]. They gave me mobile numbers of Pravin Thakare and Surendra saying I should talk to them. Both of them told me that they are not the right person for my complaint. Surendra asked me to SMS complaint number so that he will forward it to the concerned person which I promptly did. With no response for 2 days i again called [protected] and have been given mobile of Sable to whom I should talk. I again reported of getting no visit / service report and receipt for visit made on 21st but call center was not aware if recipt and report should be given. I kindly request LG to resolve the problem immediately. Considering quality of service rendered I would request others NOT TO GO TO L G for service but to get the work done locally.