LG Electronics — Installation of LG air-conditioner

Address:

New Delhi, Delhi

I had purchased an LG 1.5 T split AC and today two technicians came to install it. The leader was a fellow by the name of Rizwan. Right from the beginning, the fellow was rude and ill behaved. After fixing the metal plate for the inside unit, he walked outside in the garden asking his junior to carry on the work. He was chewing tobacco (which I believe is banned!) and spitting around in the garden, and when I asked him not to spit in the garden, he was infuriated. He barged inside and asked his junior quickly finish the job because he did not want to stay here. Later, I asked him to show the two supporting plates for the outdoor unit and he just did not bother. He went on and on with phone calls with some Mr Jain about a complaint in Defence Colony, and some where else, speaking to other clients. Exasperated, I reminded him that he was on call at my site and he has to give priority to this job. He responded most rudely that I should be aware that he was busy!! And that he is not anyone's employee. At that point, I asked him to pack up because this man does not know the ABC of client servicing. The bigger question arises is that is LG committing a fraud on its customers by outsourcing such jobs to people, possibly the lowest tender, who are basically goons. They have no control on such staff. I am sending this complaint to LG corporate office in India, in Korea and also spreading it on the social media. Not only this, the LG customer care number which I had called to make a complaint further directed me to the CCO as well as the so-called technicians office. I was given two cell phone numbers - [protected] and [protected]. I got no response on either. The first number I was told is of the customer care officer (CCO), some woman called Anju. This number was switched off. I got no response on the second number. I am giving you exactly 48 hours to respond before I escalate the issue.