[Resolved] LG Electronics — Insufficient warranty for 42" LED TV

Govind R. Tilve

from Ponda, Goa

Address:

403524

Sir/Madam,
I have purchased LG TV from your company model LG42LB5510 in the month of Nov.2014. Now after 21 months i.e 10 months after the completion of warranty defect is observed for the panel. Complaint has been registered with your technical team in Goa by complaint no.RNA[protected] Panel needs to change and your service team a local service provider (contact no.[protected]) recommended to replace the panel costing Rs. 20000/-.It is almost difficult for a common person like me to spent additional 20000/- for repair with in a span of 10 months of warranty were not even 50% of of my bank loan is paid to the bank.
Hence I request your company to replace or repair these TV set with nominal charges. I hope you will give me the right justice .
Regards,
Govind R. Tilve
+91 [protected]

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Oct 26, 2016

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

LG Electronics Customer Care's response Hi Govind

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team