LG Electronics — Irresponsibility of the company

Address:

Chittoor, Andhra Pradesh

Dear sir,
I am santhosh kumar m d residing at sullia. D.K . Karnataka had purchased a lg side by side refrigerator from sullia adkar electronics on 25.07.2012 by paying rs.78, 900/-
The refrigerator was good till 2 year. It had small problems solved and there were no issues. On 12.03.2016 it stopped working completely. On 16.03.2016 we registered complaint to the company through the dealer. Service men visited after 4 days. They complained about the gas leakage and filled the same and told us to wait for 24 hours. But even after 24 hours, the condition was the same and the repair guys came with same statement and done the same procedure. When the result was zero after the repetition, they forced us to take the refrigerator to the puttur show room service centre and it was carried on 04.04.2016. There they kept it for 15 days, stating that it should be in observation. On 21.04.2016 it had come back by goods carrier. The condition of the refrigerator on the goods carrier was intolerable for any person who has spent on a refrigerator because it was tagged by a rope directly to the carrier. Don’t the service centre people is having the common sense to wrap the refrigerator with a carton? Or the lg company is not in the position to purchase a carton to cover their products. And the service men handed us the bill of rs.10, 733 for the service and repair charges.
On 11.05.2016 just after 20 days again the problem repeated. For the same issue service men kept visiting once in two days coming with a new part, removing the same and asking us every time to wait for 24 hours. The process went on like this. On 14th of may i spoke to sales and service manager mr. Avinash and sai, they assured us to send an expert engineer from mangalore and requested to wait for 2 days. We waited for 2 days. On 17.05.1016 2 service men visited our home from the local service centre. We called mr. Avinash for the same issue and there was no proper answer about why they have sent local technicians instead of an engineer from mangalore. After 3 hours finally they confirmed with a declaration that the product can’t be repaired.
Now the question is if we can use a lg refrigerator by paying rs.80, 000 for a period of 3 years with the service cost of rs.15, 000 – 20, 000 for 3 years. Now it is declared that it cannot be repaired. What is the value of lg company? Once again the lg company is not having an expert technician to repair a refrigerator. So what is lg?
It is a great shame on your part to declare the same. So we have decided to use lg refrigerator of rs.80, 000 as a shoe rack and that is to keep in front of our house, showing that lg product is fit for shoe rack after 3 years. That’s what lg deserves.