LG Electronics — Irresponsible Customer Care

Address:

Mumbai City, Maharashtra

We have been registering a service request to dismantle our AC and shift to a new residential address. The first call was logged on Friday 27 Mar at 10 AM and claiming of a 24 hour SLA we did not receive any call from the service provider. On 28th Mar we again called the call centre around 3:30 pm to enquire of the same and they just said they are putting a reminder and gave a number to call the local service provider - the number which did not exist. We requested them to check and revert to which they agreed but did not bother to come back. On 29th Mar to our surprise we get the SMS of request being closed with reason "Installation site not ready". With no one coming or calling us how can the local service provider close the request. We reached out to the call centre again but apart from the general replies which every executive is trained to give they did not offer any help. We emphasized that we want to speak to the supervisor to which they put us on hold for quite some time and came back saying we will receive a call within 2 hours. Fake promise again. We have again logged a service request yesterday morning and till now no call or response. Is this the behavior expected from a brand like LG. We have all our appliances of LG brand which we are now forced to move to other brands. Request if someone from LG takes care of this concern and help us with shifting our AC to our new residence. We are tired of this ping pong of the toll free call centre with no action for last 5 years.