[Resolved] LG Electronics — Lg g4

anshu223

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226017

After using for 2 months got android 6.0.0 update and since then phone started misbehaving. There is image retention issue on the display in pink color, more noticeable when sliding down the notification panel. LG service center have taken the handset 3 times for repair, and every time the problem starts again after a few days o[censored]sage.
Isn't there any policy when a customer can claim a refund or full handset replacement after when a certain number of service requests have been raised in certain interval of time ??

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 11, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Aug 12, 2016

Updated by anshu223 [protected]

Aug 12, 2016

Updated by anshu223 If mobile is unreachable, my email id is -
[protected]@outlook.com

Verified Support

Aug 12, 2016

LG Electronics Customer Care's response Hi Anshu

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

Aug 22, 2016

Updated by anshu223 Please take note that it's 22nd of August today. Define "shortly" will you ??

Aug 27, 2016

Updated by anshu223 You guys are really a waste on the face of earth.

Related LG Electronics reviews

View all 7058 LG Electronics Reviews

Comments

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Anshu

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

anshu223's [Complaint's author] reply, Aug 12, 2016

[email protected]