[Resolved]  LG Electronics — LG Home theater HT302SD could not been repaired by LG service center

Address:

Howrah, West Bengal

I requested for a fix of my Home theater system on 19th June 2014 ( Request Number: CNA[protected] . After that an inspection done on 21st June and after that LG service person came with spare parts on 28th June. He was unable to fix that because he informed the part it was ordered is a wrong one and I have to wait further.Then he came back 1 week later and when another lens was not working he took my home theater ( HT 302 SD ) to the service center.Then last week they informed it is working and under test. When they came to deliver it, I saw the issue was not fixed. Then they took it back and today returned it to me saying the parts is not available so can not be fixed. The option they give me a 15% refund of the original purchase value. My question to the LG service center is if a compatible parts is not available, why it has not been informed in first hand ? Is it the lack of knowledge? Finally my question to LG electronics is...Do you manufacture a product with the life expectancy of 5-6 years ( as its parts will not be available ) or assuming customer would be happily accept 15% refund to purchase a new product again, after not getting its issue fixed ??