LG Electronics — LG LED Display Warranty

Address:

Mumbai City, Maharashtra

I recently had a nightmare experience with LG product: LG 42LB5820. I bought the led TV in Oct 2014 (it is still under warranty). I was so happy with the TV that I shared my happiness with my friends. In fact, two of my friends purchased the same model within two weeks. But, two days back, when I slightly moved the TV to connect hard drive, the TV screen got a crack inside. I called the service center immediately (the customer/complaint reference number is: RNA[protected]. But, when the engineer visited, he asked me “what did you throw on TV?” I was so amazed that the engineer from such a reputed and popular company would ask this as his first question. I explained him that I moved the TV to connect hard drive, but something went wrong with the display. He then kept on insisting that something had hit the TV very badly. After several attempts of explaining, he clearly indicated that it is a physical damage and it cannot be covered under warranty. These words shocked and puzzled me so hard. I bought this TV with the extended warranty from my savings of 2 years. Now, I’m unable to repair it. This is highly stressful for me. I did not know that LG uses such a cheap material that even slightly moving will damage it. I was told by many people that only buy Sony or Panasonic TV as their TV are of best quality. They charge high but the quality is best. I was so stupid that I bought your product. I am now certain that LG is made with a poor quality parts and company always tries to get away with warranty and scam the consumer. I feel very sorry for myself and friends. But, I will ask them not to touch TV till it lasts as it is very fragile. I know LG will not get repair without taking money. But, I will warn everyone not to buy any LG product. I will be happy if I can save as many people as I can from the scam. I have a request to make– if LG cannot repair my TV then please take the remaining product back free of cost. This would at least give me some relief.