LG Electronics — LG LED TV not working properly

Address:Pune, Maharashtra

Hello, I have purchased LG LED TV 32 LN5120 on August 2013. Since then frequently TV is not working. Three times motherboard is changed and the disgusting part is the LG service engineers are not able to figure out the actual issue. This is definitely not expected from the company like LG. Recently again motherboard needed to be replaced and the complaint number is RNA[protected]. This is my humble request to LG please have some permanent solution to your LED TV issue of improper internal power distribution to motherboard.The same issue is happening with other LG LED TVs also. Please resolve my issue or else replace my LED. Thanks, Devkishor Kabra M: [protected]
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LG Electronics customer support has been notified about the posted complaint.
Jan 28, 2016
Updated by Devkishor
The worst service I have ever observed is from LG. Nobody is responding from LG. Now even call centre is not sure.

This is eye opener for everybody that LG doesn't support its product, they just sell and run away. Their product are not authentic, even their technician admit this. Don't wast your hard earned money for any of the LG product.
Complaint comments 

Comments

Hi Devkishore,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
Hi LG Team,

I have not received any response on my problem with LG LED TV.

Please do the needful ASAP.

Regards,
Devkishor
Hi LG Team,

There is no response to my Problem with LG LED TV. This is very sad that company like LG do not have any solution for the problem their product has and also for do not even respond to the customer complaints.

This shows LG doesn't have regards for the customer who buy their product and do not own any responsibility of their faulty product. I will request everyone that please do not trust on any LG products because even LG do not own them, this is very sad experience.

Regards,
Devkishor
Hello LG Team,

I have purchased LG LED TV 32LN5120 on 03-Aug-13. This LED TV was to be repaired in Warranty period as it was stopped working. Again after warranty TV was not working. On Mar-2015 again motherboard was changed and I have paid around Rs 3000/-.Again on Aug-2015 TV was not working with same problem and logged complaint with LG service centre with complaint number - RNA[protected]. Even that time motherboard was replaced. So motherboard replaced third time. That time you told that you have forwarded this complaint for further investigation.

But, Today my TV is again not working and it looks to be same problem. This is very disturbing. We paid handsome money for this product and still not worth. This is not expected from LG that they can not diagnose issue in their product. Also they have not even contacted me regarding the problem.

Request you to please provide permanent solution or replace the product.

Regards,
Devkishor Kabra
M: [protected]
Hello LG,

I have purchased LG LED TV 32LN5120 on 03-Aug-13. This LED TV was to be repaired in Warranty period as it was stopped working. Again after warranty TV was not working. On Mar-2015 again motherboard was changed and I have paid around Rs 3000/-.Again on Aug-2015 TV was not working with same problem and logged complaint with LG service center with compaint number - RNA[protected]. Even that time motherboard was replaced. So motherboard replaced third time. That time also it was told that they have forwarded this complaint for further investigation.

But, Today my TV is again not working and it looks to be same problem. This is very disturbing. We paid handsome money for this product and still not worth. It is very strange that company like LG does not know what is issue with their product.

Request you to please provide permanent solution or replace the product.

Regards,
Devkishor Kabra
M: [protected]
Hello LG Team,

My Current complaint no. is RNA[protected]. Its been four days now since my TV is not working with this redundant issue.

Request you to please look into this and replace my product.

Regards,
Devkishor Kabra
M: [protected]
Hello LG Team,

I have not received any communication for my complaint. Its been one week now. This is very painful that company like LG do not respond to the fault in their product.

Please do the needful .

Regards,
Devkishor
Hello LG Team,

I have still not received any feedback on my complaint RNA[protected]. It looks like I have made mistake by trusting on LG and purchased LG product.

I have other company electronic product also but they have always promptly resolved the complaint with their product and dealing with them was not so painful.

Its been more than a week now for LG LED TV issue.

Please let everyone know whether you have solution to the problems in your own product so that everyone should know before buying your product.

Regards,
Devkishor Kabra
M: [protected]
The worst service I have ever observed is from LG. Nobody is responding from LG. Now even call centre is not sure.

This is eye opener for everybody that LG doesn't support its product, they just sell and run away. Their product are not authentic, even their technician admit this. Don't wast your hard earned money for any of the LG product.
LG still does not have solution for their LED TV.

Now it clearly shows that LG is least bothered about after sales service and their product is not trust worthy. They even don't care about the customer.

It looks like LG does not have competence to solve the issue with their own product. I will recommend everyone not to buy any LG product because its a fraud brand.

Very upset with such cheaters.
LG team closed my complaint RNA[protected] without solving. This is very unprofessional way of doing business.
Now it is proved that LG is the worst company. Please do not buy any product from LG, because they do not have technical expertise of their own product and their executives talk very rudely.

I have registered fresh complaint RNA[protected], lets see the response. Same issue of is faced with our members of our society also and the response from LG is same.

This is eye opener for everybody, please think before buying any LG product or else be prepared of Mantle harassment. Don't waste your hard earned money on any of the LG product, they are substandard. The company is fraud.
There are other consumer also which are facing same issue with LG LED TV. Please check RNA[protected]. It is conformed now that their is fault with all LG LED TV.

REQUEST EVERYONE NO TO BUY ANY LG PRODUCT. DON'T WASTE YOUR HARD EARNED MONEY ON SUBSTANDARD PRODUCTS OF LG. LG IS A BOGUS COMPANY WHICH DO NOT KNOW ABOUT THEIR OWN PRODUCT. I MADE MISTAKE BY BUYING LG PRODUCT WILL NOT REPEAT IT AGAIN

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