LG Electronics — LG Washing Machine Mishandled by Demo Engineer

Address:

Pune, Maharashtra

LG has the most pathetic “Customer Service” in the entire market. They are looters, cheaters, just interested in making sales and forget the customer after that. I bought a Front Load Washing Machine from them on 20th July, 2014. Next day 2 of their technicians (Ph no: [protected] / [protected] )came for installation and they mishandled the machine and dented my brand new Washing machine top. After much denying, he accepted that he had broken and said it would be replaced within 2 days. Since then, its been more than a month, I have been raising tickets over tickets, making calls over calls, getting routed from one person to other with no action but frustration of making endless close to 100 calls each day. They raise the complaint ticket, and then they close it without taking any action on it. I have raised 3 tickets viz., Rna[protected]th July), Rna[protected]th July), Rna[protected]th August). All these tickets were self-closed without any information or action. Even the LG Customer Operations Head, Ms Sarika Bhosale, based out of Katraj Pune Service Center has stopped answering the call. Even after explaining to her our grievance, she shamelessly never cares to take any action on it. Mr. Karan ([protected]), another , who keeps saying that the top has been ordered and will be replaced today and that day never comes. Even he has stopped taking any calls. Mr Abhijeet ([protected]) who also is another highly unprofessional person in the entire useless cadre of LG customer service employees. Please take strict action against all of them, if you care to. I urge to everybody buying LG product, BEWARE OF THE MOST SHAMELESS CUSTOMER SERVICE in the world. A stain in the name of after sales customer service. How do you even imagine leading the market with such poor service? You just lost a loyal customer/influencer, who henceforth has sweared to badmouth against you and never buy any of your product. My Email id: [protected]@gmail.com