[Resolved]  LG Electronics — LG washing machine not working

Address:

Kheda, Gujarat

Hi I bought LG washing machine on Last Diwali (2013). My machine is making tremendous noise in last stage of washing process. I raised complain in Mar 14 Jun 14 Aug 14 but LG local service center is not able to repair it. I raised complaint yesterday 10/12 and asked customer support to exchange my washing machine and she confirmed that she is raising request for exchange and she told me that with in 24 hrs problem will be resolved. As I did not get any reply in next 24 hrs I called back LG support, I came to know that your request is pending and it is only for repair and not for exchange. I do not understand why LG support staff is lying to us! Then I connected to LG escalation team and they send one technician and he said machine is ok and he resolved my complain with out my concern. My machine is still not working and its making horrible sound. Last Complain number: RNA[protected] Vivek Patel [protected]