| Address: | Help Squard Online Services, #80/2, 2nd Main, Yeshwanthpur, Bangalore 560022, 560084 |
Dear sir madam
I had asked for lg washing machine repair through the customer care toll free number. They recorded my address and within 30 minutes i got a call from a lg technician. He represented help squard online services. The office is based in bangalore yeshwantpur area. I do have the receipt along with the address.
Lg technician had inspected the machine asked for mother board repair. He came back after two days and fixed the mother board, charged rs.4475. We asked him to show how the problem is resolved he said he was in a hurry to visit someone and took the money. He also said that we could use the machine from next day as he has put the scale removal powder. When we tried the machine, the problem was not at all addressed. We called him he said he will come in the evening from 5 march 2019 he hasn’t turned up neither he is receiving our calls and whatsapp messages. We tried calling the customer care of lg they are saying we cannot help, you need to get it resolved with the technician. Again next day when i called the customer care they now refused that they have send him for repair. They are saying he is not our technician. When i asked how then he got my home address to reach my home they just hanged the phone and now are not picking my calls.
Kindly help i was traveling extensively due to my office work. I was about to lodge a police complaint but thought of writing to consumer redressal forum to see what can be done. Looking forward to see the problem resolved at the earliest.
Thank you
Santosh jagdhane
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I was purchase lg refrigerator on dated[protected] after instillation on this product i was face lot of problem . second day refrigerator was not work proper it was start and close by itself . and inside light not work . while touch this refrigerator unknown sound is come . i want to replacement .