LG Electronics — Life of LG refrigerator - Only till warranty

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New Delhi, Delhi, 110017

Dear LG Team, With a remarkable pathetic quality of products and service, on what moral grounds has LG started campaign of OUR INNOVATION YOUR TRUST? Trust, that LG will siphon your hard earned money once you own one of its products. THANK YOU. I committed a mistake in July 2013 of owning a LG Refrigerator (Model No - GL-278PNG4.APGZEBN) and I am indeed sorry for it. I never knew LG would make me pay for my mistake so severely. They say “Experience is the hardest kind of teacher” and LG made sure people like me who get carried away by brands need to be reprimanded in a similar manner. I learnt that the life of LG refrigerator is 2 years (I wonder they call it consumer DURABLE) and quality of service is unquestionable. The refrigerator I bought worked well (or at least appeared to) for exactly 2 years (I believe that’s the exact time extended warranty is valid). I realised one day that it is not cooling well. I complained to customer care (Complain No - RNA[protected] and they were very courteous to attend my complain. LG technicians came over and with just a look at fridge they said that filter is not functioning well and gas has leaked away. When I asked reason for the same they told me that the company fitted filters are screw fitted and hence this happens, we are now going to weld the new filter which will take care of the issue. Not having much technical knowledge about the fridge, I just agreed on what they explained to me and paid the amount they asked. I am attaching below the condition of the fridge, the faulty filter and job sheet of the job done. Exactly after 4 months, my refrigerator developed similar problem. When the technician came back and opened the fridge, the fridge was exactly in the same conditions as it was 4 months back (Complain No. RNA[protected] They just had a cursory look and said that the leak must be form somewhere else and it will need to be sent back to service centre for identification. I wondered that 4months back when exactly similar problem occurred they were very confident in telling me that it was from screw of filter and now they are simply expressing their incapability to understand the problem. Unapologetic and unsympathetic, they simply told me that you will have to bear all the transportation charges and cost of repairs thereafter. Frustrated by their attitude, when I asked them to connect me to their senior, they connected me to PAWAN ARYA, Service Head Delhi. Mr. Pawan was hardly concerned over the quality of the product or the service and was inclined towards payments of charges. Instead of expressing concern to the repeated problems I am facing, he simple told me “Electronics hai, fault to kabhi bhi ho sakta hai (It’s an electronic item, can be faulty anytime)”. I realised then that whether you buy a local electronic item or a well dressed brand like LG, once you own them they all are the same, then why consumers are made to pay so much more for a brand. To add on, when I wrote ‘dissatisfied’, which I am, in comment section of the job sheet, they simply told me how will they carry on the further procedure of taking the fridge to Service centre if I am expressing my dissatisfaction. I must applaud the business strategy of LG of making money out of existing customers. What better way than giving faulty service and re-services. And the simple statement with a smile will remain that “Sir it is an electronic item, can develop fault anytime”. With no clear applicable warranty over service they can twist the company policies as per their likes as the invoice doesn’t mention any service warranty. I was earlier told the service warranty is for six months and now they say the company policy is 3 months but nothing is mentioned nowhere. I earlier had a misconception that one must buy consumer brands with robust after-sales services, but, my recent experience speaks otherwise. I know no one from LG will even bother to go through my complaint as they are too busy THANKING INDIA for their healthy cash reserves. Dikins Dikins.[protected]@gmail.com [protected]