LG Electronics — Misleading by L G Technical Engineer

Address:

Bangalore, Karnataka

I have registered a request through call centre requesting to provide a sensor (Magnetic part) to my washing machine model Intellowash 6.5kg WFT7512HN. RNA[protected]. This service was assigned to Mr Karunakaran G. Since I am a regular traveller and available in Bangalore only today, he told me to go to the Spare Parts Centre and buy this. I travelled 23 kms and reached the spare parts centre and asked the magnetic part. The store person told me that this cannot be sold to the customer and only the Authorised Service Technician will do the services and fix the spare parts. I told him saying that Mr Karunakaran (Authorised Service Technician) directed me to buy the spare. H refused to supply this part. Then I called Mr Karunakaran and explained the incident and he told me that he will come home and do the service. I went back in vain. I spent more than 3 hours, spending Rs.500 for my travel by Auto and wasted my energy but the purpose was not solved. I had a high esteem about your product and most of my home appliances are L G. Finally I received a SMS saying "Your service request RNA[protected] is closed ... I expect the favourable reply from you without further delay. In the meantime I had contacted the Customer Care several times and was told to contact Ms Gayathri and Mr Amit. No response from Ms Gayathri and Mr Amit asked me to give the mobile number of Mr Karunakaran so that he will verify with him. But afterwards there is no response from Mr Amit. I feel there is no proper response from your people. Kindly speed up and do the needful K M Regi Samuel Mob : [protected]