[Resolved]  LG Electronics — Never Buy LG Products

Address:

Pune, Maharashtra

I had bought LG refrigerator double door 2 years back. It was working properly, but suddenly 5 days back the cooling stopped working. The fridge is getting powered on, but the cooling is not happening. We are trying to get in touch with LG Customer care no [protected] and getting no good response from them. On multiple follow ups, they inform that it is pending with service center, Pune and not with us, we have escalated this issue. Isn't it their responsibility to check whether the customer issue is resolved or not, and track the issue if the issue is not getting resolved since many days. The Pune service center for LG is the worst service center ever i have seen. Insipte of multiple calls, they behave as if they don't need any customers. They are not taking the customers seriously. This is an BIG ISSUE for any customer if not getting proper response from LG service center. Its been 5 days now and our fridge is not working. One of the technician visited and informed that this is gas choke up problem and another technician will visit. Now, is this meant as proper service by LG ??? Please think about the customer, we are having small kid in house, we cant even keep milk for him. It's an home appliance which is required on daily basis. I am frustrate so much by LG, so will make sure none of my friends will by LG henceforth. Not only fridge, not any LG product should be bought.