[Resolved]  LG Electronics — No issue of replacement product even after being approved 6 months back

Address:

Alappuzha, Kerala

Sir, I had lodged a complaint with LG India (RNA[protected]regarding water leakage from my inverter AC model no BS-Q126B8R4 8 months back. Service engineer inspected my AC and despite his best efforts he was not able to solve the problem. I was asked to wait 3 weeks for an inspection of AC from some engineer from Chennai. Nothing materialized. After repeated teleconference with your customer care as well as Mr. Soji from regional sales, I was informed that replacement has been arranged. It has been more than 4 months now since the replacement of product was approved and still I haven't received my AC. They first issued a cheaper, featureless model of inverter AC BS-Q126B8A4 without even confirming with me. I have expressively told your regional sales head Mr. Shinu as well Mr.Soji that I am not willing to accept cheaper model as replacement as long as the corresponding model BS-Q126B8R8 is available in the market. I have been waiting for six months now. The attitude and approach of your team that handled my case so far has been appalling. They dont attend call, give false assurances, and gave false information about availability of product. Because of your inaction, I have no option but to appeal to consumer court citing deficiency of services and for not honoring warranty. Legal notice will be sent if case is not closed to my satisfaction within one week. Yours faithfully, Dr.Arun Gopinath [protected]