LG Electronics — Not getting free service despite calling them from the last day of warranty

Dear Sir,

I bought the LG air conditioner on 15th April 2022 which got delivered on 16th April 2022. I got the AC installed much later and when I tried to use it this year (for the first time) it was not cooling. I then tried contacting the customer care on 14th April 2023 but couldn’t get through. On 15th April 2023 I was able to have a word with the LG customer care rep who registered my complaint and said that my AC will be repaired as 1-2 days post warranty also LG takes care of the repairs. It was a good gesture from LG and I appreciated it. The technician came on 16th April and said that there’s no gas in the AC and that it I will have to pay Rs 4, 000 to get it repaired. This was completely unprofessional and not expected from a brand like LG. Thus, I request you to look into the matter and get my AC repaired free of cost as I haven’t used it even for a single day since purchase due to such issues.