LG Electronics — Not getting refund

Respected sir
I Dr. Vishal Ramdas Badgujar ordered LG Instaview Side by side Refrigerator on 27 th May 2023 from your website "lg.com". Till now I don't get delivery or refunds after repeated reminders and requests through customer care service.
Order number [protected]
Payment through netbanking 1, 63, 670 done on same day.
On 5th June I complained 1st time for being not received fridge. After repeated daily enquiry call from technical team came on 9th June 23 asking what you want? Refund or fridge? I replied whatever you can provide earlier... But till now I don't got Refund.
What is solution for my problems? What is my mistake? Choosing LG or doing payment in advance?
When i will get refund?
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LG Electronics customer support has been notified about the posted complaint.
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Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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