LG Electronics — Parts not available in LG store

Address:	831009
Website:	www.lge.com

I have a LG make Micro Wave Oven, Mod- MC7649DW, Price-Rs.9300 is got faulty. I had launch a complain in LG Customer Care(Customer Care No.[protected], Complain No.[protected] on 21st November 2015. They attend the problem same day. After verifying the Micro Wave Oven by LG Technicians they told one of the Micro Wave Oven part is got faulty and that part is absolute from LG stores.So they suggest you dump your Micro Wave Oven. Their concern person MR. Arka Ghosh suggest me the below said options. Now we have two solution which we can offer: Option-1: As per our depreciation policy we can refund 15% of purchase value.(considering date of purchase) Rs.9300*15% = 1395/- Option-2: You can take new MWO of LG from us & we will deduct this value from new Dealer price.(DP) Also we can offer some discount in new Dealer price (prior to Top Management approval) as you are a valuable customer for us. Now Why i take lose of RS. 9300 for small faulty part and also they could not told me beginning when i got that Micro wave from LG showroom that after 5 years if there is any fault in your micro wave there is no faulty part available with us and you should be replaced or by back with other equipment from LG.