LG Electronics — pathethic service by the service engineer

Address:

Chandigarh, Chandigarh

I have a LG semi automatic washing machine, for which I had reported complaints several times, three it has been serviced but not satisfactory any time, though paid the charges all the three times ( Serviced by Lovely the service Engineer). Now again the same problem has occurred as last time few parts where even changed, but again the same problem we are facing i.e spin tub not working. Now I had logged a complaint on 16/6/2014 but till now it has not been attended, when we called that service Engineer Lovely on his mob [protected], first of all he spoke very rudely, and when asked when he is coming he clearly denied that he don't had the complaint with him. Then I asked him about his senior number he just gave a land line number [protected] to contact, when called there one lady asked about all the incident, and when I incited her to connect to the seniors over there, she connected to Mr Raminder, to whom I detailed all the case. He told he will arrange some other engineer for the visit, and when I asked for the Mail id for marking a complaint against Lovely he first clearly denied to give the mail id, then again on inciting he gave his personal id, when I asked about his official id he clearly said NO, and when I asked for the customer care ID to launch a complaint he told me to search on my own, he is unaware about that. How it can be that the employee of LG are unaware about the customer care ID or they don't want to give it to people . I am highly disappointed by the pathetic behaviour of Engineer or their seniors even. Need immediate action. Regards Devinder Thukral Mob [protected]