[Resolved]  LG Electronics — Pathetic service by LG - Unique Services - Goa - LIFES HELL!!! (LH)

Address:

North Goa, Goa

I had lodged a complaint No RNA[protected] with the LG call centre for service of my washing maching on 13/6/14. After several calls to the call centre and finally to the authorised service centre and the owner of the same Viraj (ph no, the service engineer Peter appeared on 16/6/14. According to him the motor was spoilt and would need to be ordered and would take 8 days. He also said that there was a possibility of some other part being spoilt but he would bring both the parts and come in 8 days. Subsequently I received a call 10 days later that the part had come but that I was to bring the washing machine to the service centre my self for them to fix the part. I refused saying that this was not a small laptop or phone that I could bring in for service and it was their responsibility to pick up the machine, service and return it for which I would bear the necessary charges. The service person Peter then called me and said he was unwell and hence it would be better if I brought the machine in myself. When I refused, he agreed to arrange for the pick up. Two days passed with no action and when I called again on 4/7/14, Peter again told me to bring it in to the service centre. I refused saying he had agreed to pick it up. I then spoke to the CCO Juliet Colaco (ph no [protected]) who promised action and said that Peter would first come to try and resolve onsite and then if needed they would decide the next steps. I asked her why they had then waited for 3 days to think of this without sending the service engineer with the motor as soon as it had come in. Finally Peter arrived and after messing around, he declared that we would need to take the machine to the service centre ourselves. After speaking to Juliet and Viraj again. Viraj confirmed that he would arrange for the pick up. On 7/7/14 as no pick up was arranged I called Viraj again who confirmed that the machine would be picked up next day. On 8/7/14, I messaged Viraj. No response. On 10/7, I called the ASM Vasu M (phone no [protected]) and narrated the whole sorry story to him. He has spoken to the service centre and again they have promised to pick up within tomorrow. It is now almost a month since the first complaint. This then is the level of service by LG. Couple of things came up during all my calls. The service centre Unique seems to be operating with one or very few engineers who in turn keep telling the custome they are overworked, sick, dying etc etc in order to justify the delay. Second, it takes innumerable phone calls to demand what is your right. The service centre should be having a vehicle at the very least to pick up products which need servicing. The customer cannot be expected to hand deliver to them huge products like refrigerators and washing machines. I have never had issues like this with IFB and would strong advise all prospective customers to avoid LG WASHING MACHINES like the plagues. The customer is the last person on their mind and instead of LIFE BEING GOOD as they claim once you buy a LG product, LIFE BECOMES HELL!!!