Comments
Hello LG Support Team,
I had visited on 27th Oct 2014 at 3pm around which I got a token number of 107 and the running token was 66. I waited for almost 3hrs post which the token number which was running was 87. This slow service was due to lethargic staff. So I decided to come on the next day and today i.e. on 28th Oct 2014 I visited the service centre at around 9.10 am and the only person that was available for the security guard who gave me a token numbering 10. After talking to the guard, It was brought to the my notice that the staff comes not before 9.45am. So I took the number of the service centre Manager i.e. Mr. Kartik (Mob. [protected]) and called him up asking when can I expect the staff to resolve my issue and the reply I got from him was "Ajayenge, 5-10 mins wait karoge toh kya hojayega". Post which the guard informed us that the manager himself comes post 11 am. Also there were token which were missing. Before my token there were only 3 people yet I got a token number 10. Finally the staff came at around 10am and after waiting for 40 mins, I got to know that the spare part required for my cell was out of stock.
The issues were:
1. Staff was not on time and lethargic
2. The manager was rude and no sense of responsibility.
3. No proper management.
4. Inspite of giving tokens, people were served in AdHoc basis.
The service is located in
Andheri, Saki Vihar Road, Opposite Hyde Park.
Kindly, Improve the customer service desk in the Service Centre. and if LG can't provide the service, atleast dont commit or use big banners to show LG values customer. I am very dissappointed with the service and specially the staff.
I had visited on 27th Oct 2014 at 3pm around which I got a token number of 107 and the running token was 66. I waited for almost 3hrs post which the token number which was running was 87. This slow service was due to lethargic staff. So I decided to come on the next day and today i.e. on 28th Oct 2014 I visited the service centre at around 9.10 am and the only person that was available for the security guard who gave me a token numbering 10. After talking to the guard, It was brought to the my notice that the staff comes not before 9.45am. So I took the number of the service centre Manager i.e. Mr. Kartik (Mob. [protected]) and called him up asking when can I expect the staff to resolve my issue and the reply I got from him was "Ajayenge, 5-10 mins wait karoge toh kya hojayega". Post which the guard informed us that the manager himself comes post 11 am. Also there were token which were missing. Before my token there were only 3 people yet I got a token number 10. Finally the staff came at around 10am and after waiting for 40 mins, I got to know that the spare part required for my cell was out of stock.
The issues were:
1. Staff was not on time and lethargic
2. The manager was rude and no sense of responsibility.
3. No proper management.
4. Inspite of giving tokens, people were served in AdHoc basis.
The service is located in
Andheri, Saki Vihar Road, Opposite Hyde Park.
Kindly, Improve the customer service desk in the Service Centre. and if LG can't provide the service, atleast dont commit or use big banners to show LG values customer. I am very dissappointed with the service and specially the staff.
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We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
Regards,
LG Customer Support Team