[Resolved]  LG Electronics — Product delivery refused yet refund is pending, complaint to CEO, MD emails

Customer Name- Pradeep Chauhan
Product name- LG Dishwasher
Model number- DFB532FP
Price- 45750 rs.
Order number - [protected]
Order platform - LG India Website
Payment method - Credit Card (LG website)
Order date - 20 May
Cancellation requested date - 20 May (via email)

I sent complaint emails to CEO and MD through their website. Emailed proofs to their [protected]@lge.com, sac.[protected]@lge.com, b2b.[protected]@lge.com ids.

I also called LG's customer care number at [protected] daily for more than 50 times with an average 30 minute talk-time and spoke to their OBS department executive (Mintu, Anurag, their manager - Joginder Verma) who kept on asking me to wait for 2 hours or 24 hours or 48 hours to be contacted by other team which approves refund still my funds are stuck with LG.

There policy is to refund the money in 7 to 10 days yet. I am literally facing harassment on a daily basis, and no one has paid any heed.