LG Electronics — Regarding lg-split ac (old model provided by the provider)

Address:

New Delhi, Delhi, 110034

We bought a split ac from shiva world wide trading pvt ltd in november 2015. Ac model number mentioned in the bill is lsa5a5au3a.
Last week when we call service engineer for servicing. Service engineer denied for servicing as the model number was different in bill and actual product. Also year is mentioned in product is 2013 which is 3 years old. Its model number and year is mentioned in product as below:
Model number/year : lsa5ar3cig/2013
When we contacted the dealer, he said they will correct the bill. But out concern is year mentioned in the product. It said year 2013 which is 3 years old product. Do we not suppose to get the same year product when we purchase it? Please help us in this matter.

Deepak kumar
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