[Resolved]  LG Electronics — RNP[protected] and RPN[protected], model no. H702HLHQ LG

I had purchased LG REFRIGERATOR on 26/06/2022 from Shop MALHOTRA AIRCONDITIONING KANPUR UTTAR PRADESH, it's not been a complete year of the purchase and fridge stopped cooling. There after sales service is so poor that even their technicians are not able to identify the issue. We were given baseless reason that it too hot so the fridge will cool in this way only. There technicians gave all hit and trial with the product but even after two months they are unable to resolve the issue. Surprisingly, they are sending message that issue is resolved from their side, so they are closing the ticket. Starting from complaining to the customer care and escalating it to MD office to CEO office via the links they have provided to raise the complain online, none of them is coming up with a resolution that seems reasonable customer. Instead there entire team is asking us to purchase extended warranty for one year. We have already spent Rs. 65, 000 for the fridge and now they have made it as a investment on investment product for us. Please don't purchase if you are reading this. Multiple request raised since last 2 months no. RNP[protected] and RPN[protected], model no. H702HLHQREFG.