LG Electronics — TWO 1.5 TON WINDOW AC PURCHASED-CROMA NOT FULFILLING PROMISES

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New Delhi, Delhi

TW0 LWA5BP3AI ACS WERE ORDERED BY ME ON[protected] AT CROMA REGAL BUILDING NEW DELHI SHOP -PAYMENT MADE BY NEFT ON[protected]. CROMA HAD PROMISED FREE DELIVERY NEXT DAY. ON[protected] TWO DELIVERY PERSONS CAME TO DELIVER ACS-THEY TUMBLED THE ACS UP THE STAIRS VERY ROUGHLY.THESE TWO WERE NOT SUFFICIENT TO MAKE DELIVERY TO THE LOCATION WHERE ACS WERE TO BE FITTED WHICH HAD BEEN DISCLOSED TO CROMA WHO HAD ASSURED PROPER CREW WOULD DELIVER. THE TUMBLING MAY HAVE CAUSED DAMAGE TO ACS. THIS WAS INFORMED TO CROMA WHOSE REP TOOK PICTURES OF THE AC CARTONS ON NEXT DAY.THESE PICTURES WOULD NOT REVEAL INTERNAL DAMAGE.I HAD TO ARRANGE TO TAKE ACS TO FITTING POINT. I INFORMED CROMA OF THIS AND ASKED WHAT IS TO BE DONE FURTHER TO CHECK THE ACS AND TO INSTALL THEM. THERE IS NO RESPONSE FROM CROMA. ACS ARE NEEDED FOR MY DAUGHTER WHO IS RECOVERING FROM SEVERE INJURIES FROM HIT AND RUN ACCIDENT. WHAT MUST I DO TO HAVE THE ACS FITTED? THERE IS SEVERE HEAT WAVE HERE. SHOULD I GET ACS FITTED BY NON CROMA AND NON CROMA PERSON? WHAT IF ACS HAVE BEEN DAMAGED DURING DELIVERY? WHAT ABOUT WARRANTY? PLEASE ASSIST URGENTLY. THANK YOU. ASHOK SARAN.FLAT NO.9, 40-42, JANPATH, NEW DELHI, 110001.