LG Electronics — Unethical behaviour

I made my complaint to all the LG teams to get custom documents like a bill or an invoice, cash memo, or NEFT money receipt etc in the name of consumer "Dhirubhai Vaghela" as prescribed in para 5 of Consumer Protection (General) Rules, 2020 but LG ASM Mr. Paliwal abruptly says it is ingenuine and forcing me to accept a defective and irrelevant document i.e. debit note issued in the name of "LG Electronics" as the customer name. Is it not unethical behavior on the part of LG? He failed to explain to me asto to what way the Debit note is applicable in this case and what consumer law supports it. Why the use of such fake narratives?