LG Electronics — Washing machine went up in flames burning our work area

Our LG washing machine on 26th June 2023. It was working as usual, morning washing, we saw smoke and checked to see the machine up in flames, heavy smoke filled the room and adjacent rooms with smoke. With much effort my elderly parents with the help of neighbors put off the smoke, there was smoke burns but inhaling smoke has left some effects on all 4 people. Our machine was 2014 model top load automatic, 6.5 kg, there’s was no electric short as we checked the plug and connection, with the help of an electrician. We need to know why and how this happened since it’s a major health hazard and possibly life threatening situation can be avoided in the future. We’re counting on your brand credibility for an answer.