LG Electronics — Worst response under warranty or under amc

Address:	600037
Website:	www.lgindia.com

LG is a part of our happy family for past 15 years with a Refrigerator, Washing Machine, 2 TV and 3 AC in my house, but now we strongly do not prefer or will not recommend LG due to the poor response in service even with AMC's for all my products from the date of purchase. The AC and TV has brought us lots of trouble and we did not receive proper solution for it yet. We wish to communicate with the higher official in charge to address this problem. We hope that date, type and no. of service can be viewed with the serial no. of the product. Here are the Sl. no's of our products for your reference Hall AC 1 - 002NLSH001166, Parents Bed Room AC 2 - 202PATF033071, My Bed Room AC 3 - 306AAHK005177, Hall TV 1 - 402PLTV056809, My Room TV 2 - 411PLMP042963, Refrigerator - 003LPLD009523, Washing Machine - 709NMH0022091.
AC (Sl. No. 306AAHK005177 ) after being complained the product is taken for service and comes back after 1 week and works hardly for 3 to 4 days after service this repeats like a cycle without any proper answer or solution by the service personnel and they charge around Rs. 600/- every time to take the ac to service centre. Here are the dates of last 3 complaints lodged[protected],[protected],[protected] for your reference. I don't understand what the hell is being serviced every time when they take it and if questioned we never get a proper answer or get connected to a responsible authority. We are fed up with this attitude of the service centre. Even for every feedback I used to mention dissatisfied and customer care official used to call me from Mumbai, even to them I have given lots of negative feedback about the product and service but never got any response or action against it.
TV (Sl. No. 411PLMP042963) after being complained, we never received the person for service for our first complaint even during the Warranty period and the complaint was closed without even being enquired, we even complained about being left un noticed after complaint. Since that complaint was not attended TV was running with the problem for few months and now it has become a major issue. Now though the company warranty of 1 year is over on[protected] still we have AMC and after the complaint on[protected] the service personnel said that there is a problem with the board so new board will be replaced soon but after that we never got proper response from the personnel or the service centre since he visited and our call is being rejected every time we call.
We bought 2 TV's at the same time from the same dealer and both the TV's were smart TV as I wished to connect it to the Internet, the dealer assured us to provide with Smart Remote and Dongle for both the TV's, we received it for 1 TV and only the remote for the other TV (Sl. No. 402PLTV056809). From the date of purchase even after 1 year the dealer says the same answer without any change that he would provide us the dongle in 1 week.
These serial problems with the LG products from purchase till service under warranty and under AMC has made us unhappy and even fed up with the LG products, now we are in the verge of changing our Refrigerator and Washing Machine but these problems has forced us to think about the other brands. These problems has also made us to think about filing a case in the consumer court as we have got stressed up at home with regular problems with any one of the products regularly.
Please give us a proper solution. Expecting a proper response and action at least for this complaint.