LG India Ltd — AMC invoice not received

Jagajit

Address:

Bangalore, Karnataka

Dear Sir, Madam, With due regards I would like to state that I had purchased an AMC for the newly bought washing machine ( LG Front Loading ). I bought the AMC by paying Rs. 5216/- in cash. I received an email with the following details: AMC Form No Product Model Serial No AMC Start Date AMC End Date AMC Amt 14030316 WM F10B8NDL2.ABWPEPL 412PFUH[protected]Mar-2017 08-Mar[protected] It was also mentioned "You will receive the original invoice in 30 days." However, it is 4+ months from the date of purchase, till date (14th July 2015) I have not receive an original invoice. I called up the customer care 2 times, they said I will get it. As recent as yesterday I called up and a lady manager in the support center said that I will get a call back within 3 to 4 hours. However, I never received any call till now. Can I get some help in this regards? Thanks and warm regards, Jagajit [protected]

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LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Jagajit,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

Divyanshu Ranjan 10's reply, Mar 20, 2021

i am also facing the same problem

Jagajit

Yesterday, when I called up the support center ([protected]), a lady manager(she claimed she is the manager and her name is Kavitha) said that she will call back within 3 to 4 hours. She said she will call the area service center and resolve the issue. I didn't get any call till now. More than 24 hours now. It means she lied to me. No customer would like to be lied. Moreover, I am not asking anything for free. I have already paid for it and I should receive the accessory.

I don't think I should be calling here and there to get the thing which I bought. I should have received it immediately once I made the payment. When the service engineer comes they come and ask for the document.

kkpowar

from Kanpur, Uttar Pradesh

Hello Mr Jagajit,

Even I am also faced same problem.
I would like to whether finally you got the original Invoice or not ?

Regards
Kk

Kalyan Meher Kotay

Oct 27, 2021

I made the following purchase and paid AMC (details below). But the AMC invoice (even digital copy) has not reached me till date (40+) days . I have painfully tried all means (customer care, WhatApp etc) and several times. After desparation posting it here.

Product Model No. LED TV 55NANO86TNA
Date of purchase : 11-Sept-2021
Issue / Query details: I have paid for the extended warranty with AMC#15436892 on 14-Sept-2021. Please arrange for the electronic copy of the invoice at the earliest. The link shared is not helping and throwing a mobile number/AMC number incorrect error.

Regards,
Kalyan Meher.K