[Resolved]  LG India Ltd — LG G2: Dead Pixel on Brand new phone screen and Absolute poor customer service

I bought a Lg G2 on[protected] sunday ) and was on a move for 3 days so as not able to use it that time and on Thursday when I used it I found a dead pixel on the screen then informed the seller ( D-83, Shop No 2, Malviya Nagar, Delhi - 110017, Near Corporation Bank +(91)-[protected] ) about this, He said to go to the service centre and say them to issue a DOA letter under the 7 day DOA policy of them and you will receive a new product. But when I visited the LG service centre ( Direct service centre, B-XXI, 2633, Gill Road, Near ATI, Ludhiana, Punjab - [protected] ) The contact person said that there is only one dead pixel on the screen and we cannot issue a DOA, there must be more than 3 and moreover they have changed the policy of the company to 4 days by saying DOA is valid just for 4 days. Now what is this, DOA means any hardware/software issues which causes the failure of the normal functionality of the phone of the box within the 7 day.I talked to his head and he also said the same statement. But they are ready to replace the screen under the warranty policy, why should I give them to service my so costly brand new phone. Now after coming back from there, I called up the customer care and said the issue and they have given the number of Area sales Manager - [protected] but when I tried to reach to this person, He just picked up phone and said I am out on holiday and hanged up the phone. Provide me a solution soon I don't want my so expensive phone to be repaired and want a replacement. Rajkamal singh [protected] [protected]@gmail.com