[Resolved]  LG India Ltd — Problem with brand new LG L60

Address:

Mumbai City, Maharashtra

Dear LG Team, I purchased LG L60 from one Retail store in Dombivli @ 7000/- on 18Th Oct 2014 ( Bhai Duj) for my brother. When i went home I found mobile was not functioning properly it got restarted twice & also got hang several times I went to the store next day and shown the problem. Dealer told software issues wont have replacement & he asked me to go to service center which is too far from my location in Kalyan. I am a working for Times Group - Pune. Some how I managed to go to service center today, when I went there the service person said they will format the pc and kept the phone with them. When I asked for DOA as device is not functioning properly from start the person attending to me said " Are you an Engineer? We will first format the device and then check and will let you know for the same." I don't understand why should I Rome here and there after paying money & also how to go to service center 2-3 times. I request you to kindly provide me DOA letter so that I can take fresh pc from dealer, Cash back will be appreciated as Dealer is not supportive and have not taken the responsibility of DOA unit by asking me to go to service center. Hope you response back to my query & resolve my problem. Simmi Vinod Sharma TOI - Pune