Our refrigerator, all of 2 years, stopped cooling on 21st Jan. We promptly registered a complaint with LG's toll free customer service center and were told that the issue would be attended to within 24hrs. After multiple follow ups, one of their service personnel visited our house on 23rd Jan and diagnosed the problem as shortage of Freon gas within the system. He stated that he will register this issue internally in the LG system and the Fridge will be transported by LG to their workshop for filling the gas and keeping it under observation for a few days before bringing it back. We were told that personnel from LG transport team would contact us by Monday (27th). Since no one called on 27th, we followed up on 28th, 29th, 30th, 31st and 1st Feb, all in vain. We have now been told after being kicked around from pillar to post that the fridge would be picked up for repair from our house on 5th Feb.
Given the history thus far, this looks highly unlikely and we are in for a long haul here. Is this the real hollow nature of LG's so called world class after sales service?? Pathetic to state the least and has caused a lot of heartburn and distress within our household! Was this information helpful? | 
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