LIC Credit Card — due to lac of information

Address:

Mumbai City, Maharashtra

FROM:SANTOSH J. GUPTA 104/A DHEERAJ VISHWAS NATWAR NAGAR RD NO.1 JOGESHWAR I EAST MUMBAI 400060 MOB:[protected] / [protected] TO AXIS BANK /LIC CREDIT CARD DEAR SIR, DTD 17TH MAY AT 11:58 PM RCVD MSG FROM LIC CARD SAYING RS 5971.71 IS SPENT ON MY CARD, SINCE THIS TRANCTION WAS NOT DONE MY ME IMMEDIATELY I CONTACTED CUSTOMER CERVICES. MR. PRATIK WAS ON THE PHONE, AS PER HIM THERE IS NO SUCH TRANCTION DONE MY CARD ON MY QUESTION HOW COME MY AVAILBEL BALANCE IS REDUCED TO RS 2477.29, HE HAD NO ANSWER FOR THE SAME & REGISTERED COMPLAINT ON THE SAME UNDER THE REF#9704110- WHOLE NIGHT I SPOKE TO HIM 2-3 TIMES, TO VERIFY THE SAME BUT N SOLUTION GIVEN TO ME. HE ENSURED ME NO SUCH TRANSCTION IS DONE MY CARD HOWEVER THE MSG I HAVE RCVD MUST HAVE COME BY MISTAKEN. ON HIS ASSURANCE I WENT TO SLEEP & WHEN MORNING I GOT UP I SAW 2 OTHER TRANCTION WERE DONE MY ICICI BANK DEBIT CARD. 18TH WHOLE DAY LIC CONFIRMED NO TRANSCTION DONE MY CARD. EVENING I CALLED UP AGAIN & LEARNT THAT THE TRANSCTION WAS DONE. CARD# CRD TYPE NAME TRAN REF COMPLAINT# MERCHANT AMOUNT [protected] CREDIT CARD SANTOSH GUPTA LIC CREDIT CARD /AXIS BANK REF#[protected] PRATIK VIRTUAL CAR NETTELL 5971.71 CONCLUSION : IF I COULD HAVE RCVD INFORMATION ON TIME I WOULD HAVE STOPPED MY OTHER CARD. DUE TO LACK OF INFORMATION FRAUD DONE MY CARD FOR LIC CARD IS RESPONSIBLE, PLS ADVISE SOLUTION ON THE SAME.