[Resolved]  Loop Mobile — Refund of Deposit

I am a Loopmobile subscriber since they started. My deposit amount is pending with them. When I ported out I checked with the Gallery and they assured the balance will be refunded in 45 days. I wrote to their Nodal officer, TRAI Secretary and Shri Prakash Jawdekar about the plight of Loopmobile subscribers. Nobody seems to be bothered, including the TRP hungry media.
I am pla ning to take up the matter with one of the aggressive political parties so that pressure is brought on the Management to settle all outstanding depositors. Maybe somebodt can form a Group on Facebook and we collectively move Consumer courts.
RAVI

I have the same problem. They (Loop mobile) provided a number to get information about the deposit refund. That number is not contactable.(standard message indicating the number is not ON). That number seems to be common to all Loop bill payment service stores in Mumbai -- going by the website mumbai.yellowpages.co.in.

No idea what is going on

My Loop A/C no was 1.1216068 and i have deposit with Loop I have already ported my no but i haven't received my deposit return kindly advise how to get as no gallery is working and no emails of Loop are working,

My A/C no was 1.1216068 with Loop. I have already ported my no but I haven received my deposit back all gallery are closed and no email of Loop is working no idea what to do. Why loop haven't informed us the way to get our money back.
Kindly advise.

Regards,
Sandeep

I have been a customer of Loop Mobile, from the date of inception of the service (as BPL). My number was[protected].

I have a deposit of Rs. 11, 000 lying with Loop Mobile, which has not yet been refunded, despite me having ported my number to Airtel in October 2014.

Efforts to contact Loop Mobile have been in vain. The customer care number on their website is no longer operational.

I have been a Loop Mobile customer[protected] from the inception of the company, including as BPL Mobile.

I have a deposit of Rs. 11, 000 lying with Loop Mobile, which has not yet been refunded to me. I have ported my number to Airtel in October and was told by Loop Mobile that the deposit will be sent in due course.

It has now been three months and attempts to contact Loop have not been successful. Their customer care number mentioned in the Website is not operational.

I will appreciate if this matter is brought to teh attention of Loop Mobile.

Thank you.

Loop Mobile, despite an assurance from them, have not yet refunded my deposit amount of Rs 2857. My number: [protected]. The docket no. which was provided to me confirming the refund is[protected]. All their contact numbers are not working. I am not sure if Loop is planning to refund its post paid customers. This issue needs to be dealt with seriously, Thanks. Anil

AFTER PORTING OUT TO AIRTEL MY DEPOSIT HAS STILL NOT BEEN REFUNDED TO ME BY LOOP MOBILE. MY NO IS [protected] AND CUSTOMER ACC NO IS 1.235010. DUE AMOUNT IS RS.3000. KINDLY SUGGEST WHAT NEEDS TO BE DONE FURTHER.

I also have a similar problem. My number [protected]. Whom should we contact? can we have the number? should we approach the consumer courrts for this?

My telephone number [protected]. Had given deposit for ISD/STD. Number ported to Airtel. No information about the deposit paid. Was told I will get refund, still not received even after 2 months. Whom to contact? Any numbers?

AFTER PORTING OUT TO VODAFONE MY DEPOSIT HAS NOT STILL BEEN REFUNDED BY LOOP MOBILE. MY NO IS [protected] & CUSTOMER A/C NO IS 1.140846 & DUE AMOUNRT IS Rs. 2754/-.I WAS TOLD THAT YOU WILL GET REFUND AFTER 2 MONTHS
AFTER PORTING. WHOM SHOULD WE CONTACT? ANY NUMBERS?

I have the same problem. I am sure there must be many like us. I have mailed to TRAI also with no response. Who do we contact ?

I have been with BPL/Loop for about 15 years and last year on account of closing down had to switch the number. However as on the date of switch I am due to receive an amount of over INR 15000 representing overpayment by me. No information as yet on this. Can any one suggest who to contact>?
Harshan
[protected]

I have been with BPL/Loop for about 15 years and last year on account of closing down had to switch the number. However as on the date of switch I am due to receive an amount of over INR 15000 representing overpayment by me. No information as yet on this. Can any one suggest who to contact>?
Harshan
[protected]

Contact consumer welfare association. Website as mentioned below.
http://www.consumermumbai.in/
Registered Office: Consumer Welfare Association
24, Hansoti Apartment,
Hansoti Road, Ghatkopar(W),
Mumbai-400086.
Administration Office: Consumer Welfare Association
402, Ashoka Complex,
Justice Ranade Road,
Dadar(W), Mumbai-400028
Contact Person : A.M. Mascarenhas (Secretary)
Tel :[protected] / 20380808
Timing: 2PM to 7PM
Email : [protected]@consumermumbai.in

thats the same problem i am receiving from last 8 months the mails r bouncing back n the customer care no doesnt get connected at all

I hope this consumer Complaints works.

I am also facing the same problem. BPL (LOOP) used my deposit of Rs.3k for nearly 13 years. At the time of porting they said the cheque will come to your address registered with us now its more than 1 year and will waiting for the refund of deposit.

On top of this Airtel blocks the number if by any chance we forgot to pay the biil just for 2 days!! You can not even receive sms. So when you try to pay online you can not receive OTP. You hanged till you go personally and pay the bill.

I think while porting from BPL or any other service provider, they should take the deposit from earlier provider. So that because of deposit, the new service provider atleast do not block the phone due to 1 or 2 days late payment.

Activation of charged services without confirmation

My phone number is [protected]...Some loop caller ring back tone is activated without my confirmation I am charged per day for that..I tried calling customer care but no response Please see the matter asap