L'oreal — Age Perfect Micellar Water

I purchased Age Perfect Micellar Water specifically to remove a limited amount of mascara from my eyes. Unfortunately, it does not achieve this at all. I have followed the instructions, and at first it appears to have succeeded. My thoughts were at first that adding cream to my face after cleansing encouraged residue to appear. However, leaving it entirely clean the mascara still reappears at the bottom (under eyes) - causing a light panda eye finish. I have restarted the process, just in case I wasn't thorough enough in the first place, but it still leaves traces of grey.
My skin is mature. I don't like over use of chemicals and am especially careful not to stretch the skin too much around my eyes, but as previously stated, I have followed the instruction without getting the results.

Can you possibly suggest another product that would be effective, with a one application?
Many thanks