L'oreal — Complaining about L'Oreal salon

Address:

Sankos tea Garden, Newlands, Alipurduar

Dear Sir/Madam,

I write to lodge a complain against the L'Oreal authorised salon situated at Barobisha, Alipurduar, West Bengal.

The authorised persons advised us to buy a L'Oreal hair fall treatment kit from them which will cost Rs 2600. I have paid the amount through Google pay instantly on 1st of October 2021 vide upi transaction id[protected]. However till 15th of Evening we have not received the product. the person in charge of the salon was repeatedly misleading me regarding the product and Atlant he agreed to pay back me the amount I have paid for the product.

Since, today evening he had not returned my amount and again started misleading me with all sorts of funny excuses.

I would be grateful, if you could kindly intervene in the above mentioned matter to resolve the issue at the earliest.

Yours faithfully,

Palash Kanti Karan
[protected]