Luminous — false suggestion by your engineers - faulty battery

Address:

New Delhi, Delhi, 110059

Dear sir,

I have purchased a luminous battery from rohit electronics on dated 05/08/2016 bill no. 412 (Bill attached). I confronted with a problem with the battery on 24-jan-2018 and i immediately booked a complaint with luminous customer care having complaint reference no-[protected]. The man (Engineer code 916467) visited and told us that it is a problem with my inverter and not with the battery. On this suggestion, i replaced my inverter but the problem continued. I again complained with luminous customer care 27-jan-2018 having complaint reference no-[protected]. The man (Engineer code 602905) visited and told again the same thing that it is a problem with my inverter and not with the battery. On the suggestion of the engineer, we purchased a new luminous inverter but the problem still continuing. Then again i booked a complaint with luminous customer care 30-jan-2018 having complaint reference no-[protected]. The man (Engineer code 364533) visited and told us that it is a problem with my inverter and not with the battery and also suggested to wait for 2-3 days.

You are a number one company in this line and employ qualified engineers with you who knew that were is the problem. As a lay man, i can act according to the suggestions made by a perfect, qualified, knowledgeable, engineer. Even after visiting three times for the same tiny problem, your engineers failed to rectify the problem even after visiting 3 times in a span of 7 days. I strongly presume that this is not the problem with my inverter as it is evident but with your company’ battery because the date of expiry for replacement of battery is on[protected] and your company do not want to replace the battery and making false suggestions again and again through your engineers. This is nothing but a clear cheating with me by your company. By doing repeatedly false suggestions, i have incurred an expense of rs. 3500/- in replacing my old inverter with the new luminous inverter.

I strongly believe that there is no fault in my old inverter. You are hereby requested to kindly replace the old faulty battery of your company immediately, so that i may be relived of the mental tension, agony for which i am suffering from the last so many days. Please do not steal the faith of lakhs of small customers like me. If you will not act in replacing your faulty battery within 3 days, i will be forced to take appropriate legal action against your company.

Regards,
Ashok kumar
+91 [protected]
+91 [protected]
Sandeep.86. [protected]@gmail.com