Luminous — luminous battery for inverter - horrible experience

Address:	122017
Website:	Luminous India website

Luminous customer care is pathetic to say the least - i bought a battery online. Here is my experience -

Phone number given on the online portal has a pathetic turn around time - i have called at least 4 times since yesterday on[protected] and always the ivr disconnects me after keeping me on hold for around 2 mins - it says "will get back to you" but unfortunately never gets back.

My issue - i bought a luminous battery online - big mistake! I have been assured delivery for monday evening and yesterday (Monday) i got a call from the delivery person to confirm the same. He never came to deliver the battery. At 12:15 in the night when i was sleeping, i got a call where somebody asked me if he could deliver the battery by 1:30 in the night. Are these guys crazy? Or do they make calls to customer when they are drunk in the night.

Needless to say the product delivery has not happened and that's a separate issue. Your product delivery is bad, i don't know how the product will turn out, delivery folks are scaring me and my family in the night, customer care number doesn't work good enough for me to lodge my complaint - and they are selling products online! What a joke!