Luminous — Luminous Solar PCU 3.75 KVA

Address:	Bangalore
Website:	www.luminousindia.com/solar-package

Dear Luminous team,

LET ME EXPRESS the frustration from the WORST EXPERIENCE from Luminous India ever since we bought your product SOLAR UPS 3.75 KVA as per the advice of Mr. Lokesh[protected] of Luminous India recently.

We bought this UPS from Luminous India online as per the guidelines of the above mentioned person who does least bother about customers after payment is completed. We got the 3.75 KVA Solar UPS with 10 Panels installed somewhere in June end - July first week of 2020. This particular UPS is used only for a load of 1.3 to 1.5 Amp (Approximately 500 to 800 VA) for our internet and security cameras of our building which is far less than its capacity. Before buying this UPS, we were running these load on a normal 2 KVA inverter with 2* 120 AH batteries where we used to get back up till midnight (We do not have Electricity connection to our building, DG works till 6.30 Pm on week days and no DG Power on weekend as office is closed).

In this scenario, we planned Solar UPS and Mr. Lokesh guaranteed us for this load with the 4*150 AH battery pack of this machine full night back up and again recharge from Solar on day time or from DG when available. Unfortunately, this system from first day did not give back up more than what our old UPS used to give. I contacted the service engineer who installed the machine, he told to wait few days, nothing happened. From that time onwards, I tried generating complaints and service request through various methods to Luminous, each time one service number would get generated but would not be attended by anyone. During this time, the machine started giving complaints of Relay Swithing too letting all loads unpowered immediately when DG is swithed off. In effect the UPS is worst without any use now. We tried our level best to get it serviced, no one responds to our requestes.

Last one to two months now, EVEN the SOLAR PRODUCTION of the System failed completely leading to ZERO SOLAR PRODUCTION and ZERO CHARGING from SOLAR. Recently after many times requests, the service engineer visited the place, checked the machine and said machine is under failure and need to replace. He asked to lodge complaint online, I have been lodging complaints online for last 3 to 4 months continuously but NOONE ATTENDS EVER...

WORST CUSTOMER SUPPORT EVER

We are really fed up with this kind of CHEATING by LUMINOUS.

UPS- SOLAR PCU NXT +
3.75 KVA- 48V
66KCCZB1382330

I bought two solar systems of NXG 1800 for my homes in Kerala immediately after buying this machine hoping things would be sorted soon, this purchase also I made from LOKESH Only...

Kindly anyone responsible look in to this CHEATING and rectify the issue.