Luminous — problem in charging of inverter battery

Address:

New Delhi, Delhi, 110045

I am nitin goyal from mahavir enclave. I have registered complaint regarding luminous inverter and battery on saturday (04.05.2019). My complaint no are [protected] & [protected]. Technician visited to my home on same day i. E. 04.05.2019 and he told that there is a problem in the battery and it needs to be sent to service centre. Their delivery person will come and pick it in next 24 hours. However, despite more than 72 hours, nobody came to pick & resolve my problem. I have tried to contact service engineer but i am not getting response from his side. I have also tried to contact again to luminous customer care. Most of the times, they disconnect call by saying that voice is not coming but i am able to hear their voice properly. I have tried from mobile as well as from landline but same response is received from their side. Today, one time, they responded and told to contact service centre. They refuse to escalate my complaint. Please resolve my problem as i am not getting power backup in case of disconnect of power supply.